Refunds & Returns Policy

We want every Key to work first time. If something goes wrong, here is what happens.

Faulty or already-used Keys

If a Key does not activate, or shows as already used, email support@gamevoucherhub.com within 14 days of purchase with your order number and a screenshot of the error. We will replace the Key or refund you in full.

Unrevealed Keys

If you have not revealed or activated your Key, you can request a refund within 14 days of purchase.

Revealed or activated Keys

Once a working Key has been revealed or activated it cannot be returned, because digital content cannot be “given back”. This does not affect your rights if the Key is faulty.

Wrong region or platform

Please check the region and platform shown on the product page before buying. Keys that cannot be activated because of a restriction shown on the page are not eligible for a refund, unless the Key has not been revealed.

How refunds are paid

Refunds go back to the card used for the purchase. Depending on your bank, they appear within 5–10 business days.